Maestro/postepay/credit/debit card

We take the following credit or debit cards (including prepaid and top-up cards) and ATM cards: VISA, MASTERCARD, MAESTRO, GOOGLE PAY, APPLE PAY.

When paying by credit/debit card, you will not be charged any extra fees. The amount is charged immediately and at the same time the order is placed.

Nabico shall reserve the right to ask the Customer for additional information, such as a landline telephone number or copies of documents proving ownership of the card being used. Failure to provide the required documentation shall entitle Nabico to reject the order.

We guarantee maximum transparency and compliance with the highest security standards in online transactions at all times. Your card data are managed by Nexi Payments Spa, Italy’s leading provider of digital payment solutions. All information submitted is encrypted via SSL protocol and arrives directly and exclusively at the card-issuing bank. State-of-the-art security systems are in place: Verified by Visa and MasterCard SecureCode.

Under no circumstances may Nabico have access to credit card information or charge an amount higher than the amount of the order placed by the Customer, the only possible operation on the amount processed being total or partial cancellation, which we shall perform upon simple request for cancellation or order change.

Frequent issues

• Your card has not been enabled for online purchases, therefore, you must contact the issuing institution to activate this function or it is not enabled for 3D secure (see section below)
• Your card does not belong to one of the circuits supported by the payment system of our partner bank. In this case, we suggest you use a credit/debit card belonging to another circuit or select another payment method.

Please note that we have no control over the credit card acceptance process as this lies entirely with the bank. As a result, should you experience any problems when making payments on the website using your credit card (e.g. card refused for payment, circuit not enabled, etc.), please contact the bank that issued your card.

Payment by credit card and 3d securePAYMENT BY CREDIT CARD AND 3D SECURE

Effective April 2021, new requirements came into force to increase online payment security.

For payment of orders by credit or debit card, the 3D Secure authentication process may be used: you will be asked to confirm payment through the specific procedure chosen by your bank. You may need to enter the OTP (One-Time Password) security code sent by your bank via SMS or on your bank’s app, or use fingerprint or facial recognition.

To activate the 3D Secure authentication procedure and understand what the specific procedure is, please contact your bank directly. If you have not already done so, activate 3D Secure before your next order to make your online payments easy and even more secure. If you have already activated your card for 3D Secure, or have already used this function for your purchases on other platforms, no further activation is required.

If you have already activated your card for 3D Secure and find it difficult to pay, it is likely that your bank has changed the activation process to offer you a better payment experience, or it may have designed a 3D Secure specific app. Please contact your bank for further information.

Credit card via PayPal

PayPal is an online payment system that requires users to hold one of the following credit cards: Visa / MasterCard / prepaid PayPal / Postepay / Discover / American Express. Customers do not need to have or open a PayPal account as they can make payments without having to maintain a PayPal account.

PayPal

If you choose PayPal, after clicking “submit order”, you will be redirected to a page on PayPal website where you can enter your PayPal account email and password if you have an account, or you can enter your credit card details directly and make the payment. For each transaction completed using this method, a confirmation email will be sent by PayPal. The amount of the order is debited to the PayPal account or against your credit card ceiling at the time the order is placed. In the event of cancellation, the amount will be returned to the Customer’s PayPal account or to the card itself.