Shipping

Processing time

Nabico shall prepare the goods specified in the order and shown as available generally within 24/48 business hours after order submission and shall entrust the goods to the courier on the same day of preparation.

Couriers used

  • Shipments to Italy shall be made by express courier – TNT, BRT, GLS, SDA and UPS.
  • Shipments abroad shall be handled by FedEX, DHL, UPS and DPD.

Shipping costs Italy

  • Shipping costs shall be covered by the Customer and shall be detailed in the order as well as in the order confirmation email.
  • Domestic shipments involving amounts in excess of €40 shall be FREE OF CHARGE AT ALL TIMES.
  • Delivery costs involving amounts below €40 shall be set at €5.00, including smaller islands or remote areas.

Shipping costs abroad

  • Shipping costs shall be covered by the Customer and shall be detailed in the order as well as in the order confirmation email
  • Shipments destined for Belgium, the Netherlands, Luxembourg, Germany and Austria involving amounts in excess of €69.99 shall be FREE OF CHARGE AT ALL TIMES.
  • Delivery costs involving amounts below €69.99 shall be set at €9.90.

Delivery service

Standard delivery shall be made on business days from 08:30 am to 06:00 pm. Delivery by appointment or at fixed times shall not be provided. Delivery to a specific floor shall not be provided. Delivery on Saturdays, Sundays or public holidays shall not be provided.

The designated courier shall attempt the first delivery without notice. If the Customer is absent, the courier shall leave a notice (slip in the mailbox or sticker on the doorbell) and shall attempt delivery again on the next business day.

In the event of further absence, the Customer shall be contacted directly by the courier for a third attempt. If this delivery attempt is also unsuccessful, the Customer shall be contacted by Nabico staff to arrange further delivery. If the fourth attempt also proves unsuccessful, then the product shall be returned to the Nabico warehouse and the order shall be cancelled. Costs pertaining to warehousing or storage at the courier’s premises shall be covered by Nabico for the first 2 days, after which they shall be covered by the Customer and shall be set at €25.00, including return shipping cost and storage fees at the courier’s premises.

Upon the goods being delivered by the courier, the Customer shall be required to check that:

  • The number of packages delivered matches the number shown on the Courier’s bill of lading
  • Packaging is intact, undamaged, not wet or altered

Once the courier’s bill of lading has been signed, the Customer shall no longer be entitled to raise any complaint regarding the external properties of the delivered goods.

Delivery time

Deliveries and related services are handled by couriers. Therefore, delivery times may also vary significantly depending on the destination branch office or other local factors (e.g. bad weather, strikes, etc.).

Below are the average delivery times of the couriers used by Nabico:

  • TNT – Delivery in 1/5 business days
  • BRT – Delivery in 24/48 business hours
  • GLS – Delivery in 1/3 business days
  • UPS Standard – Delivery in 2/3 business days

Any delays in delivery shall not result in entitlement to refunds or compensation of any kind

Complaints

Any complaints regarding product deliveries must be reported to Nabico through our “Contact us” page (link to Nabico’s “Contact us” page) or by sending an email to [email protected].

Any external damage or mismatch in the number of packages must be immediately notified to the courier – adding the wording “collected with reserve” to the bill of lading – and must also be reported to Nabico within 3 days by sending an email to [email protected]. If the Customer collects damaged or opened packages without reporting any such issues, the Customer shall take full responsibility for the contents and shall not be entitled to any future claims.

Loss of the goods by the courier shall entitle the buyer to receive a new shipment within the time required for processing.

Delivery delays: complaints may be filed from the 6th business day after actual shipment. Complaints shall contain a description of their subject matter and the grounds on which they are based.

For dispute settlement purposes, Nabico shall not rely on the out-of-court settlement bodies referred to in Article 19 of Legislative Decree 70/2003. As a result, any disputes shall fall under the jurisdiction of the ordinary courts.